WHEN WILL MY ORDER SHIP?
Your orders are usually processed and shipped within 5 - 7 days after you made a purchase. After your order get shipped out, you can request your tracking number via email@example.com.
WHERE CAN I TRACK MY ORDER?
Once you receive your tracking number, you can track your order on our sites HERE by simply applying the tracking number into that little box.
MY ITEM HASN'T BEEN DELIVERED, WHAT SHOULD I DO? WHERE IS MY ORDER?
We advise you try contacting us via our Facebook page https://www.facebook.com/bteefulcom/
Or send us an email to firstname.lastname@example.org, our friendly customer service team will assist you promptly.
WHAT IS THE DIFFERENCE BETWEEN UNFRAMED AND FRAMED CANVAS?
Here are the photos illustrating the difference between unframed canvas and framed canvas:
- Unframed Canvas: HD Printed Print Only, NOT finished with wooden frame , safely rolled after packaging.
- Framed Canvas: Already framed up, and ready to hang.
WHY DO MY CANVASES LOOK WEIRD (Mirror Look)?
The corner parts are made for framing purpose, they are not printing errors. There are small lines (4cm) at 4 corners of the canvases.
When you fold those posters according to the line, you will see the canvas is complete and fine.
Here is the sample look:
WHAT IS YOUR RETURN POLICY?
Customers are entitled to a full refund within 7 days of receiving an order. You must provide a detailed description of any fault, damages on your parcel together with photographic evidence and contact us immediately via email@example.com. Once we has reviewed this information, a refund will be made based on the evidence provided by the customer.
NOTE: You must send back unwanted items at your own expense.
HOW CAN I CANCEL OR AMEND MY ORDER?
You only cancel or amend your order before it is shipped, normally within 24 hours after placing your order. Please contact us via firstname.lastname@example.org.
WHAT HAPPENS WHEN I CANCEL A PURCHASE?
When you cancel an order, we will stop our process on your order (please notify us within 24 hours after placing your order). Once we make the refund, there will be different timeline for different payment methods. For customers paying by Paypal, your money will be back immediately. For other payment methods, it might take 5 - 7 business days depending on your bank.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Paypal, Visa and MasterCard. Our payment methods are safe and securely.
WHAT IS YOUR SHIPPING COST?
Standard US Shipping (0.0 - 5.0 kg) ------------------------ $2.95
Standard International Shipping (0.0 - 5.0 kg) ------------- $3.95
Heavy Goods Shipping (above 5.0kg) ---------------------- $18
Free Shipping for orders over $50.
YES, we ship WORLDWIDE !
NEED ADDITIONAL HELP?
Please contact us via email@example.com. We are more than happy to assist you with any problems.